Comprehensive 360° Support

We understand that time is critical in your operations. That's why we're committed to providing rapid and effective technical support. Our goal is to get you back to work quickly by resolving issues efficiently and ensuring you fully leverage your surveying and geospatial equipment.

Our Support Tools:

• Instant Remote Access: We can diagnose and resolve many issues remotely, saving you time and hassle.
• Direct Phone Support: Our expert team is ready to assist you via landline or mobile. Call us at (0)1 257 2323.
• Email Support: For detailed inquiries, reach us at support@hitechniques.ie
• Comprehensive Online Resources: Access our extensive library of technical tips and support notes in our download section to enhance your equipment knowledge.

Getting help by remote access

To make it as easy as possible for you to get help, we provide support by remote access with the help of TeamViewer software.

To get a support by remote access, please use link below and follow the instructions:

• Download Hitechniques TeamViewer Host - get.teamviewer.com/hitechniques
• Run downloaded installer
• In the TeamViewer 13 Host Setup click Next
• Choose "Both of the above" and click Next
• Check the box if you accept the terms and click Next
• Wait until it install the app (it will take few seconds, you can see installation progress on the bar)
• Setup Unattended access - click Cancel
• Click Allow and Finish

Now your computer is prepared to access by our support engineer. Click on Settings icon (above your ID), choose Security tab on the left side. You can setup your own password, or enable Random Password (which we'd recommend), confirm changes by OK.

* If you want to cancel the access, or secure it by password, you can do it at any time in the settings.