Blog posts tagged with 'pro3'

A Matterport tour doesn't have to end with the initial scan. Once a Space has been captured and processed, a range of post-production features can transform it from a simple virtual walkthrough into a structured marketing and visitor-engagement tool.

The aim is to create more than a digital model of a building. A well-developed Matterport presentation can guide visitors, provide useful information, showcase the features that matter to different audiences, and make it easier for prospective customers to take the next step.

Create a Guided Visitor Experience

Rather than leaving visitors to explore entirely on their own, a Guided Tour can introduce the most important areas of a venue in a logical sequence.

A suggested route might include:

• The exterior and entrance
• Reception
• Principal rooms and event spaces
• Hospitality facilities
• Gardens and outdoor areas
• Accessible facilities
• A final enquiry or booking point

Visitors can follow the suggested route while retaining the freedom to explore the premises independently.

Add Interactive Information

Matterport Tags can provide additional information at relevant points throughout the tour. Depending on the application, they can be used to present:

• Text and descriptions
• Images and graphics
• Video
• Supporting documents
• Relevant webpages
• Links to other virtual tours

For example, a Tag beside a conference room could display seating capacity and link to corporate-event packages. A Tag in a wedding venue could show alternative room layouts or provide access to a wedding brochure.

This allows visitors to discover useful information at the point where it is most relevant.

Connect Related Spaces

Organisations with multiple Matterport Spaces can connect them to create a more integrated visitor experience.

Visitors might move:

• From a venue to its gardens
• From a conference facility to accommodation
• Between buildings on a campus
• From a public area to a separately captured event space

Connecting related Spaces can make larger or more complex properties easier to explore without requiring visitors to start a separate search.

Drive Visitors Towards Relevant Website Content

A virtual tour should form part of the organisation's wider marketing strategy rather than operating in isolation.

Links within the tour can direct visitors towards information that supports their immediate interests, such as:

• Corporate-event packages
• Wedding information
• Venue specifications
• Accessibility information
• Film and television location details
• Booking and enquiry forms

This creates a clearer journey from exploring the venue to finding information, making an enquiry or taking another desired action.

Tailor Presentations for Different Audiences

The same venue may appeal to several different markets. Where supported by the Matterport account and chosen configuration, audience-focused presentations can highlight the features most relevant to each type of visitor.

Corporate Events:

Highlight meeting rooms, capacities, presentation and AV facilities, hospitality, parking and transport arrangements.

Weddings and Family Events:

Highlight ceremony rooms, dining spaces, gardens, accommodation and photography locations.

Film and Television Locations:

Highlight architectural character, room proportions, access routes, loading areas, parking, power and production-support facilities.

Each presentation can guide visitors towards the webpage, brochure or enquiry process most appropriate to their requirements.

Improve Navigation and Orientation

Matterport features and plugins such as Compass, Minimap and Quick Link can make a published tour easier to understand and more commercially effective.

Compass helps visitors with orientation, while Minimap can provide a clearer understanding of their position within the property. Quick Link can provide prominent access to a booking page, brochure, enquiry form or other important destination.

These features can reduce the effort required to navigate the tour and help visitors find the information they need.

Turn a Matterport Space into a Marketing Asset

The value of a Matterport capture does not necessarily end when the scanning is complete. Post-production can turn the underlying Space into a more structured and purposeful visitor experience.

The process can be thought of as a journey:

Guide the visitor → provide information → showcase relevant features → direct them to supporting content → encourage an enquiry.

This approach can make a virtual tour more useful to prospective customers while allowing the same underlying Space to support different marketing objectives.

Professional Support and Training

Gladsmuir Limited provides professional Matterport post-production services, helping organisations develop virtual-tour presentations designed for marketing, visitor engagement and specific audience requirements.

For organisations that prefer to manage their own Matterport content, training is available through CaptureTrain.

A comprehensive step-by-step manual is also provided to participants completing training courses promoted by Hitechniques Limited and delivered in partnership with CaptureTrain.

Issues with Matterport Property Reports — Understanding the Causes and Improving Results

The introduction of the automated Property Report feature from Matterport has generated considerable interest across the property, architecture, engineering and facilities management sectors.

The report offers a fast and highly automated method of generating building outline plans and room data directly from Matterport digital twins. However, recent support discussions with purchasers of Matterport Pro3 cameras through Hitechniques Limited, combined with feedback from participants attending the CaptureTrain Certified Matterport Capture and Postproduction Training Course, have highlighted several recurring issues affecting report accuracy.

These include:

• Missing rooms
• Missing doors
• Incorrect room recognition
• Unexpected shapes appearing within plans
• Spaces being incorrectly categorised

Understanding the Matterport Property Report

The Matterport Property Report is a relatively new feature and remains an evolving technology.

The report is generated automatically using AI-assisted analysis of the spatial data captured during scanning. It is designed to provide:

• Outline floor plans
• Room dimensions
• Ceiling heights
• Approximate room areas

While the automation is impressive, the quality of the final output is directly linked to the quality of the original capture process.

In practice, the Property Report should be viewed as an intelligent automated interpretation of the captured data rather than a manually verified architectural drawing.

Common Causes of Errors

Analysis of problematic models supplied by clients suggests that many issues originate during scanning rather than during report generation itself.

1. Missing Doors

One recurring issue involved doors disappearing from the generated outline plan.

In several cases, the operator had captured only a single scan position within a doorway rather than taking scans on both sides of the door threshold. This reduced the AI’s ability to interpret the doorway correctly within the spatial model.

2. “Spray” Data from Unmarked Windows

Another common issue involved windows that had not been properly marked during capture.

This allowed LiDAR or visual data to project outside the building envelope, creating what operators often describe as “spray”.

Consequences included:

• Rooms not being recognised correctly
• External artefacts appearing within plans
• Distorted room geometry

In one example, the external spray data caused the AI to generate a non-existent bay window within the Property Report.

3. Roller Shutters and Open Industrial Spaces

In a commercial building consisting of offices and warehouse areas, the warehouse had been scanned with full-height roller shutters open at both ends. The result was that the AI interpreted the space as an open-sided carport rather than an enclosed internal room.

This highlights the importance of controlling environmental conditions during capture wherever possible.

Labels and Schematic Floor Plans

Another point causing confusion relates to room labels.

Custom room labels added during Matterport Workshop postproduction can appear within Schematic Floor Plans when configured appropriately. However, these labels currently do not transfer into the automated Property Report.

This distinction is important for clients expecting consistency between the two products.

The Importance of Good Capture Practice

The key lesson emerging from these support cases is straightforward: AI-assisted outputs are only as good as the data supplied to them.

As Matterport continues to refine automated reporting tools, operators must increasingly focus on disciplined scanning methodology and understanding how environmental conditions affect AI interpretation. Professional capture practice remains essential.

This is one of the core themes explored during the CaptureTrain Certified Matterport Capture and Postproduction Training Course, where scanning methodology, troubleshooting, workflow optimisation and postproduction techniques are covered in detail

Encountering strange glitches in your Matterport Pro 3 scans? We recently had a few reports of a puzzling issue where preview images showed a "fracture" at the image join points, even though the final virtual tour looked perfect. (See before & after photos). We tested this with multiple cameras, tripods in different locations and the apparent issue were consistent.

The solution? A simple firmware update! After updating our Matterport Pro 3 camera's firmware, the preview glitch vanished. This highlights the importance of keeping all your Matterport software up to date.

Keep reading for a quick guide to ensure smooth Matterport captures.

Keeping Your Matterport Software Up-to-Date

Regularly check for updates for the three key components - iPad operating system, Matterport App and Matterport camera firmware. See below our step-by-step instructions.

iPad Operating System:

• Go to Settings > General > Software Update

Matterport App:

1. Open the App Store
2. Tap your profile icon (top right)
3. Scroll or search for the Matterport app. (Note: The Matterport Showcase app is not relevant for capture.)
4. Update if available.

Matterport Camera Firmware:

1. Connect iPad to building's Wi-Fi.
2. Open the Matterport app.
3. Tap Settings (bottom left).
4. Follow the Firmware update link.
5. Disconnect iPad from building's Wi-Fi.
6. Turn on your Matterport camera.
7. Connect your iPad to the camera's Wi-Fi.
8. An update prompt should appear. If not:
9. Go to Settings within the app.
10. Follow the prompts to update the firmware.

By keeping your iPad OS, Matterport app, and camera firmware current, you can prevent unexpected issues and ensure your virtual tours are flawless.