Encountering strange glitches in your Matterport Pro 3 scans? We recently had a few reports of a puzzling issue where preview images showed a "fracture" at the image join points, even though the final virtual tour looked perfect. (See before & after photos). We tested this with multiple cameras, tripods in different locations and the apparent issue were consistent.

The solution? A simple firmware update! After updating our Matterport Pro 3 camera's firmware, the preview glitch vanished. This highlights the importance of keeping all your Matterport software up to date.

Keep reading for a quick guide to ensure smooth Matterport captures.

Keeping Your Matterport Software Up-to-Date

Regularly check for updates for the three key components - iPad operating system, Matterport App and Matterport camera firmware. See below our step-by-step instructions.

iPad Operating System:

• Go to Settings > General > Software Update

Matterport App:

1. Open the App Store
2. Tap your profile icon (top right)
3. Scroll or search for the Matterport app. (Note: The Matterport Showcase app is not relevant for capture.)
4. Update if available.

Matterport Camera Firmware:

1. Connect iPad to building's Wi-Fi.
2. Open the Matterport app.
3. Tap Settings (bottom left).
4. Follow the Firmware update link.
5. Disconnect iPad from building's Wi-Fi.
6. Turn on your Matterport camera.
7. Connect your iPad to the camera's Wi-Fi.
8. An update prompt should appear. If not:
9. Go to Settings within the app.
10. Follow the prompts to update the firmware.

By keeping your iPad OS, Matterport app, and camera firmware current, you can prevent unexpected issues and ensure your virtual tours are flawless.