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Support

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Perfect Customer Experience

Our customers and partners are important to us and we strive to deliver the best technical support to them. We pride ourselves on solving issues quickly and efficiently,helping you get the best out of your surveying and geospatial equipment and reducing your downtime.

We are equipped with the latest support techniques like remote access as well as traditional landline and mobile phone support. Call us at (0)1 257 2323 or email support@hitechniques.ie

We also have an extensive library of technical tips and support notes to help you fully understand and utilise your equipment, which you can find in our download section.

 

To make it as easy as possible for you to get help, we provide support by remote access with the help of TeamViewer software.

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To get a support by remote access, please use link below and follow the instructions:

  • Download Hitechniques TeamViewer Host - get.teamviewer.com/hitechniques
  • Run downloaded installer
  • In the TeamViewer 13 Host Setup click Next
  • Choose "Both of the above" and click Next
  • Check the box if you accept the terms and click Next
  • Wait until it install the app (it will take few seconds, you can see installation progress on the bar)
  • Setup Unattended access - click Cancel
  • Click Allow and Finish

Now your computer is prepared to access by our support engineer. Click on Settings icon (above your ID), choose Security tab on the left side. You can setup your own password, or enable Random Password (which we'd recommend), confirm changes by OK.

* If you want to cancel the access, or secure it by password, you can do it at any time in the settings.

 

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If you have any further questions, do not hesitate to contact us.

Ph: 01 257 2323

E-mail: info@hitechniques.ie

Contact form click here