Service Technician - Engineer
Service Technician / Engineer (Finished on 11.10.2018)
Are you looking for an opportunity to work with state of the art technology with a team of highly motivated and skilled professionals who are innovative and highly respected throughout Ireland? Do you want to be recognised for your outstanding technical knowledge in a discipline which unites high end electronics, precise mechanics, optics and some robotics (no, there is no cosmic technology, but watch this space)?
Due to continued growth, we are seeking an experienced Electronics Technician / Engineer who is passionate about the latest technology and who is able to apply strong electronics and mechanical diagnostics skills in this role.
Why you would want to work with us?
Hitechniques is a high-performing, Irish company with an array of technologies that is changing the shape of the world around us for the better. We deliver advanced tools and technologies used in a wide range of geospatial industries and applications, from DIY enthusiasts and construction professionals to large quarries, windfarm, surveying and construction engineers; from defining dimensions and angles to mapping wide areas.
As individuals, we love to share our knowledge and expertise with an absolute commitment to constant learning and increasing our competencies. As a team we want to reach the highest efficiency by proper resource planning with help of innovative software tools. As the Company we’d like to deliver Perfect Customer Experience.
Who are we looking for?
We are currently recruiting for a repair service technician / engineer to join our growing team in Rathcoole, Co. Dublin. This is an exciting opportunity for a highly motivated individual to join the family of surveying instrument service professionals which gives fantastic development prospects.
Quick view on everyday duties:
- Working as part of an office based flexible and multi skilled team
- Play a vital hands-on role contributing and achieving our customers set objectives within our everyday business
- Perform bench diagnoses, tests, troubleshooting, rework and repair customer’s equipment
- Calibrate / clean products
- Troubleshoot complex installation issues, commission new systems
- Research and identify solutions to software and hardware issues
- Occasionally perform field work for troubleshooting, installation and repair of products
- Process customer orders, assist customers with parts requests/orders, enter information, bills out work performed, maintain service log and other departmental records
- Provide tests and technical support via phone, email, and remote desktop software
- Create / maintain Work Orders for all repairs in our ERP/CRM software
- Create invoices for billable customer’s repairs
- Organise third party documentation/freight for return of repairs to manufacturers
- Assist customers with the operation and troubleshooting of products.
- Perform analysis of sale / service reports
- Actively drive service revenue by contacting customers with instruments due for service
- Perform other duties as required
- Some travel abroad is required
What are the requirements (you may have them all, but in that case, you probably work for NASA, and you are not looking for a job):
- Excellent computer skills
- Mathematics and numeracy and accurate data entry skills
- Be able to use an optical equipment (full training provided)
- Manual skills to handle high integration circuit boards with soldering iron and other tools
- Be able to complete all service events through the CRM/Insphire database system (training provided)
- HNC, HND Electrical/Electronic/Mechatronics Engineering or equivalent
- Some experience in hitech, electronic or instrumentation industry
- Some experience in service/customer facing role
- Strong communicator – Good at dealing with a variety of individuals, customer facing skills
- Able to work on own initiate, Proven record of strong organizational abilities
- Experience with the process of goods inwards/outwards in relation to the customer
- Technically savvy with preferably electronics knowledge/experience
- Excellent verbal and written communication skills
- Excellent organizational skills along with attention to detail
- Ability to manage competing deadlines to ensure all tasks are completed with both accuracy and efficiency
- Ability to work under pressure
- The position requires particular vision requirements including the ability to adjust focus or adjust the eye to bring an object into sharp focus.
We value
- Electrical/Electronic/Mechatronics/Robotics Level 6 Qualification or higher
- Experience with practical technical service for electro/mechanical & optical systems
- Previous knowledge of any surveying equipment would be an advantage but is not essential, as full product training will be given.
If you are motivated and enthusiastic, keen in high end technologies, having experience in electronics, and be versed in engineering practices as well as having excellent computer skills – this job is for you.
If you are interested in this position and meet above job requirements, please forward your CV and resume to service@hitechniques.ie