Surveying Equipment Technical Support Engineer

About the job

Technical Support Engineer - Land Surveying Equipment

Do you thrive on troubleshooting complex technical problems and providing exceptional customer service? Are you passionate about the land surveying industry and eager to leverage your expertise to help others succeed? If so, then we want to hear from you!

Our Company

Hitechniques is one of the leading suppliers of surveying equipment in Ireland. We sell, hire and service RTK rovers, total stations, laser levels and other instruments. Delivering hundreds of measuring systems to the construction industry every year, we know almost everything about lean business, and can implement the most advanced solutions to companies at any size. We also provide GPS and total station surveying training courses for private and corporate groups.

Since 1991 we have worked to create better opportunities for Irish construction companies. Having extensive experience in construction and surveying, we guide them all the way from the initial inquiry to the finish of the project. Hitechniques customers get all necessary advice, training, and technical support thanks to our 360° Support service. We offer fast response, experienced engineers, and solutions like MOS and XRTK to solve any issues quickly and efficiently.

About the Role

As a Technical Support Engineer for Land Surveying Equipment, you will play a vital role in ensuring our customers get the most out of their technological investments. You will provide exceptional technical support to a diverse range of clients, troubleshooting equipment malfunctions, diagnosing problems, and offering clear and concise solutions.

Responsibilities:

Provide first-line technical support to land surveying equipment users via phone, email, and online chat.
Troubleshoot a wide range of equipment issues, including total stations, GNSS receivers, data collectors, and field software.
Diagnose problems efficiently and accurately, pinpointing root causes and developing effective solutions.
Communicate clearly and concisely with customers from a variety of technical backgrounds, ensuring they understand the issue and the resolution.
Document technical support interactions thoroughly and maintain accurate records for future reference.
Stay up-to-date on the latest land surveying equipment and technologies through ongoing training and professional development.
Collaborate with internal teams, including sales, engineering, and product development, to ensure customer satisfaction.

Who We Are Looking For:

Proven experience troubleshooting technical problems in a customer service environment.
A strong understanding of land surveying principles and equipment, including total stations, GNSS receivers, data collectors, and field software.
Excellent analytical and problem-solving skills, with the ability to think critically and identify root causes.
Exceptional communication skills, both written and verbal, with the ability to explain complex technical concepts in a clear and concise manner.
A high level of attention to detail and a commitment to providing exceptional customer service.
A strong work ethic, a positive attitude, and a willingness to learn new things.
Proficiency in using computers and common technical software programs.

Bonus Points:

Experience with specific land surveying equipment brands (GeoMax, Leica, Trimble, Topcon, other brands).
A relevant technical certification (e.g., Certified Survey Technician).
Experience working in the land surveying industry.

We Offer:

Competitive salary and benefits package.
Opportunity to work in a dynamic and growing industry.
Supportive and collaborative work environment.
Continuous learning and development opportunities.
The chance to make a real difference in the success of our customers.

If you are a highly motivated and results-oriented individual with a passion for land surveying equipment and a commitment to exceptional customer service, we encourage you to apply!

Send your CV to dariusz@hitechniques.ie